FREQUENTLY ASKED QUESTIONS
New Customers
I would like to discuss becoming a new SRT Logistics Customer, what do I need to do?
We welcome all new enquiries. Before considering if our services are right for you, you should know;
SRT Logistics are a business to business service provider.
We manage temperature controlled food and food product freight.
Our core business is in Tasmania, with DC’s in Brighton, Western Junction and Quoiba. We also have DC’s in Laverton VIC, and small service operations in Sydney and Brisbane.
Please review our important customer information before proceeding with a Credit Application.
Customer Online Portal
I am an existing customer, but I haven’t been set up in the Customer Portal to make bookings and view proof of delivery. How do I get set up in the Customer Portal or get help about how to use the Customer Portal?
Please contact our Admin Team 03 6262 5111 between 8:00am and 5:00pm Monday to Friday.
I’m an existing customer, but I haven’t been set up in the Customer Portal yet. How do I make a booking?
You can contact your local depot to make a booking for you. After your booking request has been entered, we will then set up access to the Customer Portal so that all future bookings can be entered online.
What do I do if I cannot remember my Customer Portal password?
Users can reset their Password directly from the Customer Portal.
If you are struggling, or have forgotten your login information, please contact our Admin Team 03 6262 5111 between 8:00am and 5:00pm Monday to Friday.
What do we do if we cannot find a Sender or Receiver in lists on the Customer Portal?
SRT maintains an extensive list of businesses that we attend regularly. There are always new businesses starting up or changes in premises that we need to update.
If you need a Sender/Receiver added/changed during business hours, between 8:00am and 5:00pm Monday to Friday, send an email to admin@srtlogistics.com.au or call us on 03 6262 5111 with the business name and address. Outside of these hours please contact your local depot.
After we obtain information about the business, we will need to consider whether suitable access is available for our vehicles and (when approved) will set the Sender/Receiver up in the Customer Portal list for you (and all SRT customers) to use in the future.
Will we receive any confirmation that SRT has received the Consignment information?
Upon completion of your booking entry in the Customer Portal, a booking reference number will be generated for you. You will be able to see information about all your Consignments in the Customer Portal.
Can we change Consignment information after it has been entered in the Customer Portal?
No. Once a booking has been submitted through the portal you will need to contact your local depot to make any changes.
Consignment Pickups
What is the close off time for the same day pickups to be entered in the Customer Portal?
Consignments requiring pickup should be entered before midday of the day it is required. Bookings entered after this time may result in a next day pickup.
When entering your booking online, you may enter special instructions, such as site operating hours, we will try to accommodate your request where possible but cannot commit to specific times for pickups/deliveries.
If your business has operating hours or days that might impact on our ability to carry out pickups or deliveries, you should contact your local depot, and we can make appropriate arrangements with you.
What time is the last pickup?
Our pickups will be completed after our deliveries are made. In some circumstances, often beyond our control, our drivers may be delayed.
If you must leave your premises before the driver has arrived, please contact your local depot and we will reschedule your pickup for the next day.
Can we enter pickups for future dates through the Customer Portal?
Yes, you can. The default despatch (pickup date) will always be the date you enter the consignment. So, if the next day pickup is required, simply set the Despatch date to the date the pickup is required.